Privacy Policy

Effective Date: July 1, 2025

At SOLMATE, your privacy matters to us. We’re committed to protecting your personal information and being transparent about how we collect, use, and share it. This Privacy Policy applies to all activity on our Shopify-powered website, including purchases, subscriptions, and general browsing.

When you visit or shop from our site, we collect personal information such as your name, billing and shipping addresses, email address, phone number, and payment details. We also gather order-related details such as the products you purchase, the time of your order, and the total amount paid. In addition, we collect device information including your IP address, browser type, time zone, cookies, and how you interact with the site. If you opt into our marketing emails or VIP list, we also collect your email and communication preferences.

We use this information to fulfill and ship your orders, communicate with you regarding purchases, and send updates, promotions, or launch news if you’ve opted in. We may analyze browsing data to improve the user experience. Please know that we do not sell your information to third parties.

We may share your information with trusted third parties who help us run our business. This includes Shopify, who hosts our store; shipping providers who deliver your orders; and marketing platforms like Klaviyo or Shopify Email for communication purposes. We also use analytics tools like Google or Meta to help us understand how our site is performing. In some cases, we may disclose your information if required by law or to protect our rights.

Cookies are used on our site to remember your preferences, keep items in your cart, and track user behavior so we can continue improving your experience. You can disable cookies in your browser, but doing so may impact how our website functions.

You have the right to access, update, or request the deletion of your personal information. You can unsubscribe from our emails at any time by clicking the unsubscribe link in any message we send. If you would like to learn more about how we use your data, we’re happy to provide more details.

Our website is hosted through Shopify Inc., which means your data is stored securely on Shopify’s servers behind a firewall. Shopify uses best practices in security and encryption to protect your personal information. For more details on how Shopify handles data, visit Shopify’s Privacy Policy.